Return Policy

Refund and Exchange Policy FAQ

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in the list below? Feel free to contact us at support@dunasty.com

 

Returns & Exchanges

What items are returnable? 

To make sure you’ve found the right fit for your family, we will accept returns on items for a full refund within 30 days of delivery dependent on a few conditions:

 (Please note, your original shipping charges are not refunded)

  •  Your return request (including your full name, email, and Order Number) must be emailed to our team at support@dunasty.com within 30 days from the date your product was delivered.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Returns and exchanges will be processed within 7 days of receiving the items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please hang on to the box if you are still making your final decision as all returns must be made in original condition, and in the original packaging with ALL labels and hangtags still attached for a full refund.
  • All parts, assembly tools, and accessories must be included with your return to receive a full refund.
  • Your 30 days trial period begins the day you receive your original order. If you make an exchange within that period, the trial period will not be extended.

Sale items & Imperfects:

Only regular priced items may be returned, unfortunately sale items and imperfects cannot be returned.

 

We will process your refund to the original payment method once we receive your return and our team has confirmed it meets the above conditions. We reserve the right to refuse a return and deny credit if a returned product fails to meet these criteria.

 

 Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What are the refund options?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Are free returns available to international customers?

International orders do not qualify for free return shipping. Exceptions include defective items and shipping errors made by Dunasty. Import duties and VAT charges may apply for international deliveries and are not included in your order’s total. Dunasty assumes no responsibility for import duties or customs charges. 

If there's an issue with your item, please reach out to our team at support@dunasty.com and we will help get it resolved for you.

 

BUBS STORE LLC

539 W. Commerce St, Suite 3435

Dallas, TX 75208

support@dunasty.com