Privacy Policy

Dunasty- Privacy Policy

Dunasty shop offers several types of services via its website www.dunasty.com.

The website is open to all users of the Internet network.

The Privacy Policy describes how Dunasty shop, and its subsidiaries and affiliates (“Dunasty”, “we”, “us”, and/or “our”) handle personal data collected online (through our website) and offline (through customer support channels, and our retail locations). We call all these the “Services”. This Privacy Policy explains the types of personal data we collect and process, how we may use and share it, and the choices available to you with respect to our handling of your personal data.

Information Collected

We collect personal data you provide to us directly and through your use of the Site. This information may include:

Identifiers and Dunasty profile Information you provide when you use our website: This set of personal information enables us to manage your profile, and provide you with customer service and assistance. (e.g., name, contact details, gender, product reviews, and any information you may add to your profile);

Transaction and billing information, in the event that you make any purchases using our website: This includes personal financial information relating to how you paid for your products or your bank details when you request a refund, when you contact our customer service. (e.g., credit/debit card details and delivery information);
Records of your interactions with us (e.g., if you contact our customer service team, interact with us on social media);
Information you provide us when you enter a competition or participate in a survey.
Information collected automatically, using cookies and other tracking technologies (e.g., Which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site.
Other information necessary to provide the Site, for example, we may access your location if we have your approval.

Information we collect by automated means

When you visit our website, interact with our communications, or visit our store, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor ‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include:

URLs that refer visitors to our websites.
Search terms used to reach our websites.
Details about the emails we send, such as opens, clicks, and unsubscribes.
Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information).
Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened).
Information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores; and
Usage information (such as the number and frequency of visitors to our websites).

We may associate this information with your Dunasty account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with Dunasty.

For more information about how we use cookies, check out our cookies policy

How We Use Your Information

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

To fulfill your order and maintain your online account.
To manage and respond to any queries or complaints to our customer service team.
To personalize the Site for you and show you content we think you will be most interested in, based on your account information, your purchase history, and your browsing activity.
To improve and maintain the Site and monitor its usage.
For market research, e.g., we may contact you for feedback about our products.
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

In light of the fact that the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g., where you have made a purchase with us, we use your personal data to process the payment and fulfill your order).
In light of the fact that we have obtained your consent (e.g., where you contact us with a query, where you add optional information to your account profile, or in the event that you consent to receive marketing from us).
In light of the fact that it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are at all times seeking to understand more about our customers to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

Who May Have Access to Your Information?

Third-Party Service Providers: We may use third party service providers acting on Dunasty’s behalf to perform some of the services described above. For example, we share certain information with service providers who assist with the processing of credit cards and payments, hosting, managing, and servicing our data, distributing emails, conducting research and analysis, advertising, analytics, or administering certain services and features. We also may share information about you with our professional advisors, including accountants, auditors, lawyers, insurers, and bankers, if needed. These service providers may change over time, but we will at all times use trusted service providers who we require to take appropriate security measures to protect your personal data in line with our policies. We only permit them to process your personal data for specified purposes and, as appropriate, in accordance with our instructions and the provisions of this Policy and applicable law.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications. They may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Dunasty and others to, among other things, analyze and track data, determine the popularity of content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit www.aboutads.info/choices. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

Your Rights and Choices

Managing or deactivating your Dunasty account

You may review, update, or modify your account information, including profile, contact, payment, and shipping information, at any time by logging into your Dunasty account. You may also deactivate your Dunasty account by emailing support@dunasty.com.

Opting out of email marketing

You may unsubscribe from our promotional emails at any time by following the instructions included in those emails. In the event that you opt out of receiving such communications, note that we may continue to send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms).

Restricting cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that in the event that you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

Children

Our Services are not designed for children. If you have reason to believe that a child has provided personal data to us, please contact us.

Protecting the safety and privacy of children is very important to us.

By creating your Dunasty profile, or by registering through any means, or by placing an order, you confirm that you have reached the age of consent in your country of residence (or, if you are under the age of consent, that your parent(s) or legal guardian(s) also agree(s) to such registration or order when they can give you such authorization under the law of your country of residence).

If we become aware (including through a request from your parent(s) or legal guardian(s) that we have inadvertently received personal information in contradiction to the above, we will delete such personal information from our records.

INFORMATION SECURITY

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact us.

Data Transfers and Privacy Shield

Dunasty is headquartered in the United States, and we have operations and entities in the United States and other countries. As such, we may transfer your personal data to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

When we transfer personal data from the European Union, the United Kingdom or Switzerland to the United States, we do so in reliance on an approved data transfer mechanism, such as the Standard Contractual Clauses adopted by the European Commission. We also comply with the EU-U.S. Privacy Shield Framework and the Swiss - U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States, respectively (collectively, the “Privacy Shield Principles''). Dunasty has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, we are committed to resolving complaints about our processing of your personal data. EU, UK and Swiss individuals with inquiries or complaints regarding our compliance with the Privacy Shield program should first contact us. We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Under certain conditions, you may be able to invoke binding arbitration to resolve your complaint. Dunasty is subject to the investigative and enforcement powers of the Federal Trade Commission.

If we share personal data transferred to the U.S. under the Privacy Shield with a third-party service provider that processes such data on our behalf, then we will be liable for that third party’s processing in violation of the Privacy Shield Principles, unless we can prove that we are not responsible for the event giving rise to the damage.

European Residents

Data Subject Requests

You have the right, as a European Resident, to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may submit a request here. If you have a Dunasty account, you may also review, update, and delete certain personal data by logging into your account.

Legal Basis for Processing

As a European Resident, we process your personal data when:

We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the Dunasty products you have ordered).
We have a legitimate interest in processing your personal data. For example, we may process your personal data for performance marketing activities, to conduct data analytics and to provide, secure, and improve our Services.
We need to do so to comply with a legal obligation to which we are subject.
We need to do so to protect your vital interests or those of others.
We have your consent to do so, which you may withdraw at any time.

Data Subject Requests

If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may submit a request via email contact@dunasty.com. If you have a Dunasty account, you may also review, update, and delete certain personal data by logging into your account.

Questions or Complaints

As a European Resident and have a concern about how we process personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you live. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.

California Privacy Rights

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.

California Consumer Privacy Act

The CCPA requires us to disclose the following information with respect to our collection, use, and disclosure of personal data. In the preceding 12 months, we have collected the following categories of personal data: identifiers; commercial information; demographic information (note that some demographic information may be considered characteristics of protected classifications under state or federal law); internet or electronic network activity; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; inferences; and other categories of personal data that relates to or is reasonably capable of being associated with you. For examples of the precise data points we collect, please see “Information We Collect” above. We collect personal data for the business or commercial purposes described in the “How We Use Your Information” section above. In the preceding 12 months, we have disclosed the following categories of personal data for business to the following categories of recipients:

Category of Personal Data	Categories of Recipients

Identifiers	Advertising networks, marketing partners, data analytics providers, market research platform, payment processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, other users, fraud prevention partners, cloud service providers, technical maintenance and system security providers
Commercial Information	Data analytics providers, advertising networks, marketing partners, market research platform, payment processors, fulfillment partners, customer support partners, and fraud prevention partners, cloud service provider
Characteristics of Protected Classifications under state or federal law, such as age	Advertising networks, marketing partners, market research platform, other users, customer feedback platforms
Internet or other electronic network activity	Advertising networks, marketing partners, data analytics providers, Internet service providers, operating systems and platforms, cloud service providers, fraud prevention partners, technical maintenance, and system security providers
Geolocation data	Advertising networks, marketing partners, data analytics providers, Internet service providers, operating systems and platforms
Audio, electronic, visual, or similar information	Customer support partners, market research platform, facility security partners
Inferences	Advertising networks, data analytics providers, customer support partners, fraud prevention partners, cloud service providers

Dunasty does not sell your personal data. We do allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that are targeted to your interests. To opt out of having your personal data used for targeted advertising purposes, please see the Advertising and Analytics Services Provided by Others section above.

Subject to certain limitations, California consumers have the right to (1) request to comprehend more about the specific pieces and categories of personal data we collect, use, and disclose, (2) request deletion of their personal data, and (3) opt out of any “sales” of your personal data that may be occurring, and (4) not be discriminated against for exercising these rights. You may make a request to lean more about or delete your personal data by emailing support@dunasty.com. Additionally, access requests can be made by calling +12066478340. We will verify your request by contacting you after receiving your request to verify your identity. Please note that we may retain certain information as required or permitted by applicable law. If you request to delete your personal data, certain of our products and services may no longer be available to you.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

We offer various financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails. When you participate in a financial incentive, we collect personal data from you, such as identifiers like your name and email address. You can opt into a financial incentive by following the sign-up instructions, and you can opt-out of the incentive by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal data is reasonably related to the value of the offer or discount presented to you.

Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. We do not share your personal data with third parties for their own direct marketing purposes.

Links to Other Websites and Third-Party Content

We may provide links to third-party websites, services, plug-ins, and applications, such as Facebook and Google, that are not operated or controlled by Dunasty. This Privacy Policy does not apply to such third-party services, and we cannot take responsibility for the content, privacy policies, or practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to or through them.

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" or "Share" button or the Twitter “Tweet” button) which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Data Retention

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites and will indicate when the Privacy Policy was last revised. If we make any material changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our personal data practices.

Contacting Dunasty

If you have questions about this policy or need help exercising your privacy rights, please contact our Data Protection Officer at support@dunasty.com